Privacy Policy

We at www.bholanath.org endeavor to protect your privacy. That is why we insist on the highest standards of secure transactions. By accepting the User Agreement, you expressly consent to our use and disclosure of your Personal Information in accordance with the Privacy Policy.

Collection and Use of Personal Information

This Privacy Policy describes how the Website collects personal and non-personal information, classified as mandatory or voluntary and uses, discloses and protects such information through the Website. Personal Information for the purposes of this Policy shall include, but not be limited to, information regarding your name, address, telephone number, date of birth, gender, e-mail address, etc. (“Personal Information”). You may be required to provide us with your Personal Information during the course of using the Website for instance, at the time of creating a User ID or providing financial information while making an online purchase, uploading content, participating in any online survey or contest, at the time of communicating with the Website of the customer service by phone, email or otherwise, at the time of providing reviews for the content available on the Website. The Website collects only such Personal Information which it believes to be relevant and necessary to better understand your needs and/or to notify you of any updated information and activities that may interest you and/or to support our customer relationship with the Website and/or to prevent fraud and unlawful use.

Safeguard/s to protect your Personal Information

Our Website has the security measures in place to protect the loss, misuse, and alteration of the information under the control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. You understand that you are solely responsible for maintaining the secrecy of your passwords, and your Website membership account information and you undertake to be careful, responsible and alert with respect to such information being shared by you. Notwithstanding anything contained in this Policy or elsewhere, you agree and understand that the Website shall not be held responsible for any loss, damage, or the misuse of your Personal Information willingly shared by you.

Automatic Logging of Session Data

You should agree that the Website can automatically register information about your computer in connection to the internet which is not linked to your Personal Information. This Session Data will consist of IP address, operating system, and type of browser software (Internet Explorer, Firefox, Opera, Google Chrome, etc.) being used and the activities conducted by you while on the Website. This anonymous information is collected through the use of a pixel tag, which is industry-standard technology used by most major Websites.

Use of Demographic and Profile Data

We at Bholanath use your Personal Information to provide the services you request and to market to you through your email address registered with the Website.

Your Consent

You acknowledge that by using this Website and by providing your Personal Information, you consent to the collection and use of the Personal Information that you disclose on the Website in accordance with this Privacy Policy.

Cookies

You should understand that a cookie is a small piece of data that is sent to your web browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to Personal Information. You may choose to decline/ disable cookies, however, the same may have a significant impact on your experience of the Website and may make parts of the Website nonfunctional or inaccessible. We recommend that you leave cookies turned on for use on this website.

Unsubscribe from Promotion

As a user of the Website, you will occasionally receive updates from the Website about product or services & promotional offers, special offers via your Email id registered with us. However, you may choose at any time to no longer receive these types of email messages by using the following clicking the unsubscribe button on any email you receive.

Links to Other Site

You agree and understand that the Website will contain links to other websites (“Linked Sites”) on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with us unless expressly specified on the Website. We being the sole organization are therefore not responsible for any form of transmission, transfer whatsoever, received by you from any Linked Site. Accordingly, we or the Website does not make any representations concerning the privacy practices or policies of such Linked Sites or terms of use of such websites, nor do we control or guarantee the accuracy, integrity, or quality of the content available on such websites.

Disclosure of your Personal Information

In addition to the circumstances described above, we may disclose the Website member’s Personal Information if required to do so by law, court order, as and when requested by other government or law enforcement agency/authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect our rights or properties or those of any or all of our affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Policy updates

We reserve the right to change or update this privacy policy at any time without notice of such an update/change to any person/ entity. Such changes shall be effective immediately upon posting on the Website. You understand and agree that you shall be solely responsible for keeping yourself updated with this Privacy Policy.

Shipping Policy 

Once you are done with placing your order, the shipping confirmation will be sent to your registered email address within 24 hours. Shipping takes around 3-10 days depending on your zone. However, if you still find any issues, you can mail us at info@bholanath.org or call us on 9839356956. 

 Refund Policy

Cancellation of Purchase by Customer

At Bholanath Ayurveda, we offer a space to the customers to cancel an order anytime up to the time the order has been dispatched by calling our customer service. But remember, once the order has been dispatched from our end, it cannot be canceled. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders with/without providing any notification to the Customer. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Returns

Given that we are dealing with the Ayurvedic products our company follows a no return or exchange policy. We will only allow exchanges if the product we have delivered is damaged. For damaged product-related readdress please contact customer service at info@bholanath.org or call us at 9839356956 within 72 hours of the product being delivered. Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer and ensure to provide receipt number for speedy damaged product redressal.

​Refunds

Once ordered, we do not refund. If you are sending back a damaged product, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 7-10 days. Please note that certain banks take longer than this period for the amount to reflect in your account.

Late or missing refunds

​If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bholanath.com or call us at 9839356956.